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Safeway Travel Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE BOOKING
We endeavor to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions.
LIABILITY
Safeway Travel is an agent of the operator concerned. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by English law. The terms and conditions of the operator concerned can be found in the back of the appropriate holiday brochure. OR you may request a copy of the terms and conditions BEFORE you proceed with any booking with Safeway Travel or its associated companies and trading names:
The information provided in this brochure is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising from our advert.
Your statutory rights are not affected and English law will administer any dispute.
PASSPORTS, VISAS & TOURIST CARDS
A valid passport is essential when traveling abroad. Although your passport has been issued for 10 yrs (5 yrs for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (usually six months). If Your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.
VISAS: IT IS YOUR RESPONSIBILITY TO HAVE A VALID VISA (IF REQUIRED)
PRICES AND PAYMENT
Prices and availability of holidays and flights are volatile and can change many times a day without any given notice to ourselves. The exact prices and full costings will be confirmed at the time of booking.
BOOKINGS THAT INCLUDE LOW COST CARRIERS:
Low cost carriers can change there prices many times a day and we can only guarantee the fare at the time of booking: We do not have a commercial agreement with any low cost carrier such as Easy jet, BMI Baby, Ryan air etc. However we are happy to book this flight on your behalf by forwarding your credit / debit card details to the airline. However no responsibility will be accepted by Safeway Travel should the airline change or cancel the flight. You must also agree to the airlines booking conditions.
These can be viewed on the appropriate airline website. Once we book this flight on your behalf, we assume that you have read and agreed with the airlines terms & conditions. A deposit (if more than 8 weeks from departure) or full payment is payable at the time of booking and the balance is payable in accordance with the operators terms and conditions and any applicable law. Payment is accepted by credit card or debit card. Please be aware that cancellation charges will apply once a booking has been confirmed. Payment by credit cards are subject to 2.5% surcharge for Visa / MasterCard and 3% for American Express and Diners Club
IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form, or the cardholder for telephone bookings, and is communicated to us in writing. As this incurs administration costs, we will retain your deposit and in addition may apply cancellation charges.
FINANCIAL PROTECTION
We act as an agent for ATOL Holders: The air holidays and flights shown are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed on the booking confirmation sent to you. The flight bookings we make are also ATOL protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protected extends primarily to customers who book in the United Kingdom.
As part of our consumer protection policy all payments to us are paid into a separate "client account". All holidays and flights are fully bonded and protected by ATOL financial protection schemes.
DATA PROTECTION AND PRIVACY
The information we collect on our customers is only collected through our order process and under no circumstances will this information be passed onto third parties. Information about the number of visitors to our web site is also collected through the use of cookies. All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party. The only information we keep is the name and address and contact details of our customers together with details of the travel product booked.
As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on this site. Visitors can also reject cookies. Customers have full right of access to their data held.
COMPLAINTS
Should you have a problem after departing from the UK, you must immediately advise the relevant supplier of the services about which you have a complaint, e.g. the airline, the hotelier etc. You have a legal duty to do this. If they cannot resolve the problem, then you must contact us immediately by telephone to give us the opportunity to help. Failure to give us the opportunity to resolve any problem at the time will result in either a reduction or complete extinction of any rights, which you may have to claim compensation from us.
If you feel your complaint has not been resolved satisfactorily whilst you are abroad, you must contact us within 28 days of your return to the UK. Please bear in mind that we will need to investigate your complaint with the relevant supplier, but we will endeavor to respond within 28 days. If we are unable to resolve the matter, you may wish to make use of the arbitration scheme devised for the travel industry by The Chartered Institute of Arbitrators. The scheme provides for a simple inexpensive method of arbitration on documents alone with restricted liability for you in respect of costs. It does not apply to claims for over £1,500 per person or £7,500 per booking or to claims solely or mainly in respect of illness or injury. You must complete an application for an arbitration form within 9 months of returning to the UK.
We endeavor to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions.
LIABILITY
Safeway Travel is an agent of the operator concerned. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by English law. The terms and conditions of the operator concerned can be found in the back of the appropriate holiday brochure. OR you may request a copy of the terms and conditions BEFORE you proceed with any booking with Safeway Travel or its associated companies and trading names:
The information provided in this brochure is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising from our advert.
Your statutory rights are not affected and English law will administer any dispute.
PASSPORTS, VISAS & TOURIST CARDS
A valid passport is essential when traveling abroad. Although your passport has been issued for 10 yrs (5 yrs for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (usually six months). If Your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.
VISAS: IT IS YOUR RESPONSIBILITY TO HAVE A VALID VISA (IF REQUIRED)
PRICES AND PAYMENT
Prices and availability of holidays and flights are volatile and can change many times a day without any given notice to ourselves. The exact prices and full costings will be confirmed at the time of booking.
BOOKINGS THAT INCLUDE LOW COST CARRIERS:
Low cost carriers can change there prices many times a day and we can only guarantee the fare at the time of booking: We do not have a commercial agreement with any low cost carrier such as Easy jet, BMI Baby, Ryan air etc. However we are happy to book this flight on your behalf by forwarding your credit / debit card details to the airline. However no responsibility will be accepted by Safeway Travel should the airline change or cancel the flight. You must also agree to the airlines booking conditions.
These can be viewed on the appropriate airline website. Once we book this flight on your behalf, we assume that you have read and agreed with the airlines terms & conditions. A deposit (if more than 8 weeks from departure) or full payment is payable at the time of booking and the balance is payable in accordance with the operators terms and conditions and any applicable law. Payment is accepted by credit card or debit card. Please be aware that cancellation charges will apply once a booking has been confirmed. Payment by credit cards are subject to 2.5% surcharge for Visa / MasterCard and 3% for American Express and Diners Club
IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form, or the cardholder for telephone bookings, and is communicated to us in writing. As this incurs administration costs, we will retain your deposit and in addition may apply cancellation charges.
FINANCIAL PROTECTION
We act as an agent for ATOL Holders: The air holidays and flights shown are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed on the booking confirmation sent to you. The flight bookings we make are also ATOL protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protected extends primarily to customers who book in the United Kingdom.
As part of our consumer protection policy all payments to us are paid into a separate "client account". All holidays and flights are fully bonded and protected by ATOL financial protection schemes.
DATA PROTECTION AND PRIVACY
The information we collect on our customers is only collected through our order process and under no circumstances will this information be passed onto third parties. Information about the number of visitors to our web site is also collected through the use of cookies. All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party. The only information we keep is the name and address and contact details of our customers together with details of the travel product booked.
As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on this site. Visitors can also reject cookies. Customers have full right of access to their data held.
COMPLAINTS
Should you have a problem after departing from the UK, you must immediately advise the relevant supplier of the services about which you have a complaint, e.g. the airline, the hotelier etc. You have a legal duty to do this. If they cannot resolve the problem, then you must contact us immediately by telephone to give us the opportunity to help. Failure to give us the opportunity to resolve any problem at the time will result in either a reduction or complete extinction of any rights, which you may have to claim compensation from us.
If you feel your complaint has not been resolved satisfactorily whilst you are abroad, you must contact us within 28 days of your return to the UK. Please bear in mind that we will need to investigate your complaint with the relevant supplier, but we will endeavor to respond within 28 days. If we are unable to resolve the matter, you may wish to make use of the arbitration scheme devised for the travel industry by The Chartered Institute of Arbitrators. The scheme provides for a simple inexpensive method of arbitration on documents alone with restricted liability for you in respect of costs. It does not apply to claims for over £1,500 per person or £7,500 per booking or to claims solely or mainly in respect of illness or injury. You must complete an application for an arbitration form within 9 months of returning to the UK.
